Return Policy Page

PayPayOn Return Policy

Introduction
At PayPayOn, we strive to provide a seamless shopping experience. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges to ensure clarity and customer satisfaction.

1. Eligibility for Returns

• Time Frame: Items can be returned within 30 days from the date of delivery.
• Condition: Products must be unused, in their original packaging, and with all tags and accessories included.
• Non-Returnable Items: Certain items, such as perishable goods, personalized products, and intimate apparel, are not eligible for return.

2. Return Process

• Initiation: Customers should contact our Customer Support Team at support@paypayon.com to initiate a return.
• Authorization: Upon approval, a Return Merchandise Authorization (RMA) number will be provided.
• Shipping: Customers are responsible for return shipping costs unless the return is due to a PayPayOn error (e.g., incorrect or defective item).

3. Refunds

• Processing Time: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Method: Refunds will be issued to the original payment method used during purchase.
• Deductions: Original shipping charges may be non-refundable, and restocking fees may apply.

4. Exchanges

• Availability: Exchanges are subject to product availability.
• Process: To exchange an item, follow the return process and place a new order for the desired item.

5. Damaged or Defective Items

• Reporting: If you receive a damaged or defective item, notify us within 48 hours of delivery.
• Resolution: We will arrange for a replacement or refund, including any shipping costs incurred.

6. Exceptions

• Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.
• Gift Returns: If you received an item as a gift, you might be eligible for store credit upon return.

7. Contact Information
For any questions or concerns regarding returns, please contact our Customer Support Team:

• Email: support@paypayon.com
• Phone: +1 (800) 123-4567
• Hours: Monday to Friday, 9 AM - 5 PM (EST)